F.A.Q

Shipping Policy

Shipping Policy

Thank you for choosing [Your Company Name]! We want to make sure your shopping experience is as seamless as possible. Please take a moment to review our shipping policy:

1. Processing time:

Orders are typically processed within [X] business days (excluding weekends and public holidays) after payment confirmation. During periods of high demand, the processing times may be slightly longer.

2. Shipping methods:

We offer a variety of shipping options, including Package service, to meet your needs. The available methods and estimated delivery times are shown during the checkout process.

3. Package service for European Union countries and other countries:

We proudly ship to most European Union countries and some others. For the exact list of destinations we refer to our list below. Your order confirmation includes details, and you can expect your package between 1-10 business days for European orders and approximately 6-11 business days for international orders, depending on your location.

4. Free shipping:

Enjoy free standard shipping on orders over [X] amount. This offer is valid for [applicable regions/countries].

5. Ordertracking:

Once your order has been shipped, you will receive a confirmation email with tracking information. You can track the progress of your shipment with the tracking number provided.

6. International shipping:

We offer international shipping to selected countries. Shipping and delivery times for international orders vary depending on the destination. Please note that customs duties and taxes may apply and are the responsibility of the recipient.

7. Shipping Delays:

While we do our best to ensure on-time delivery, contingency such as customs delays or extreme weather conditions can affect delivery times. We appreciate your understanding in such situations.

8. Address Accuracy:

Make sure your shipping address is accurate and complete. We are not responsible for orders shipped to incorrect addresses provided by the customer.

Price Table:

Land Order Shipping Fee Delivery in working days
Austria €12,24 7
Australia € 17,31 7
Argentina € 32,03 5
Belgium € 4.97 (Free for orders over € 20) 1
Brazil €23,95 5
China € 25,13 7
Canada € 18,41 5
Czech Republic € 14,09 6
Denmark € 12,61 3
Estonia €13,08 5
France € 7.90 (Free for orders over € 30) 2-3
Finland €14,97 5
Germany € 6.80 (Free for orders over € 20) 2-3
Greece € 14,92 3
Hungary €12,79 4
Italy € 12,97 3
Republic, Ireland €14,52 6
Japan €24,86 8
Kuwait € 32,94 6
Luxembourg € 5.96 (Free for orders over € 20) 2
The Netherlands € 6.17 (Free for orders over € 20) 2 (Delivery at a collection point)
Norway € 23,73 5
Oman € 32,94 6
Poland €13,19 5
Portugal € 13,94 4
Peru € 32,03 5
Qatar € 32,94 5
Russian Federation € 27,43 7
Sweden € 14,09 6
Switzerland € 17,37 5
Spain € 14,10 6
Serbia € 32,94 3-7
Saudi Arabia € 32,94 7
Turkey 16,11 7
Taiwan €25,76 5
Thailand € 27,81 6
United Kingdom € 12,97 6
United Arab Emirates €28,84 6-10
United States € 9.90 (Free for orders over € 35) 4-7

Important Note: Please note that customs duties can be levied. We are not responsible for these rights, and for any questions regarding this we refer you to your local customs office. They charge the fees, so these rights are not included in our invoices. Orders shipped to locations outside the European Union in particular may be subject to this.

Refund Policy

Thank you for choosing our Barber invest. We strive to provide quality products and exceptional service. Please take a moment to review our return policy to ensure a smooth and satisfying experience.

  1. Timeline for Returns:

Returns must be initiated within [14] days of the purchase date.

  1. State of the Furniture:

The furniture must be in unused and as a new state. Signs of wear, damage or changes may affect the return option.

  1. Original Packaging:

Please return the furniture in the original packaging to ensure proper protection during transportation and maintain resale value.

  1. Proof of Purchase:

Provide proof of purchase, such as a receipt or order confirmation, to verify the transaction and date of purchase.

  1. Return authorization:

Get a return authorization before you return the furniture. Please contact our customer service for specific instructions.

  1. Shipping Cost Return:

Customers are responsible for the cost of the return shipment. Verify that the seller provides a prepaid shipping label or that you will need to pay the return fee.

  1. Restocking Fee:

A restocking fee may apply to cover processing and inspection costs. Please check the percentage and conditions in our return policy.

  1. Exceptions and Non-Returnable Items:

Certain items may be non-returnable or subject to various conditions such as custom or personalized furniture.

  1. Refund method:

Refunds are processed in the form of [store credit/original payment method/other]. Details are outlined in the return policy.

  1. Inspection process:

Returned furniture is inspected before a refund or replacement is processed to verify that it meets the specified return conditions.

For further assistance or clarification, please contact our customer service team.

Thank you for your understanding and cooperation.

Guarantee

Complaints and Guarantee

We value your satisfaction with our products and strive to provide exceptional service. Please read the following information regarding complaints and guarantee coverage:

  1. Complaints:

Contact Us: If you have any concerns or complaints about your order, please contact our customer service team at [customer service email/phone number]. We are committed to quickly addressing your problems and finding a satisfactory solution.

Timely Notification: To ensure a quick fix, please report any complaints within [X] days of receiving your order. Add your order number and detailed information about the problem.

EU ODR Platform: From 15 February 2016, consumers in the EU also have the option to register complaints via the ODR (Online Dispute Resolution) platform of the European Commission. The ODR platform can be found at http://ec.europa.eu/odr . If your complaint is not yet dealt with elsewhere, you are free to file your complaint through the European Union platform.

  1. Warranty Coverage:

Duration: Our products come with a limited warranty of [X] months/years from the date of purchase. This guarantee covers manufacturing defects and problems arising from normal use.

Exclusions: The warranty does not cover damage caused by misuse, improper care, accidents, unauthorized modifications, or other factors unrelated to the manufacturing process.

Claim Process: To file a warranty claim, please contact our customer service team. Deliver proof of purchase, a detailed description of the problem, and any relevant photos. Our team will guide you through the guarantee claim process.

Solution: If your product has a valid warranty claim, we will repair or replace the item at our discretion. If the exact product is no longer available, we can offer a suitable alternative or provide store credit.

  1. Customs Duties and Responsibilities:

Customs duties: Be aware that customs duties can be levied, especially for orders shipped to locations outside the European Union. We are not responsible for these rights. For any questions about customs duties, please consult your local customs office.

Responsibility: Customs duties are charged by your local customs office and are not included in our invoices. We are not able to monitor or affect these costs. All customs-related concerns or questions should be addressed to the relevant customs authorities.

For further assistance or clarification regarding complaints, warranty, or customs-related matters, please do not hesitate to contact our customer service team.

Thank you for choosing [Your Company Name]!